Fri, 28 Oct 2005
Company X submits a proposal to Organization Y to do some work.
Company X, having been in business for quite a while, has a rather
extensive list of past clients listed on its web site. Organization Y
decides to contact some of the listed clients to ask about their experiences
with Company X rather than asking Company X for a list of references.
Some of the organizations contacted aren't very happy to be contacted out of
the blue by Organization Y and complain to Company X.
Did Organization Y act inappropriately? I'm not sure, but I tend to
think not. Assuming Organization Y can find people in the past-client
organizations who were involved in the work done by Company X, doing so
seems like prudent research before completing a deal for thousands of dollars.
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