Tue, 07 Jun 2005

Apple Service Pretty Damn Good

In addition to not shuffling, my iPod Shuffle started having some problems being detected upon plugging it into a usb port. I tried multiple usb ports on multiple computers with which I had previously used the Shuffle, so I concluded that the problem must be with the iPod.

Friday afternoon, I opened a service request with Apple online. I was told they would send out a replacement with a postage-paid envelope in which I could send back the defective iPod. There would be no cost, but they took my credit card number in case I didn't send back the broken one.

My new Shuffle arrived this morning (Monday) around 10 am. That's a pretty amazing response time. I plugged the new one in, initialized it with gtkpod, and copied over some mp3's. The new one even works in shuffle mode. I put the old one back in the envelope and scheduled a pickup with DHL, who picked it up a couple hours later. I'm happy.

In other Apple news, new Macs will have Intel CPU's.

However, Schiller said the company does not plan to let people run Mac OS X on other computer makers' hardware. "We will not allow running Mac OS X on anything other than an Apple Mac," he said.

Nevermind, there's not much of a story here.

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