From: Christian G. Warden <cwarden@xerus.org>
  To  : <mail-abuse-ereview@cc.yahoo-inc.com>
  Date: Sat, 17 Jan 2009 16:44:41 -0800

[RE: Sign in & Registration - I need my password reset (KMM84396748V19562L0KM)]

I submitted a request for assistance in logging into my account.  The
account is locked and cannot be unlocked using the reset password
functionality on the website.

I received the attached message in response, which appears to be a case
of the wrong canned response being sent.

Can you please help with this?

Thanks,
Christian

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Date: Thu, 15 Jan 2009 03:40:09 -0800
To: "Christian G. Warden" <cwarden@xerus.org>
Subject: RE: Sign in & Registration - I need my password reset  (KMM84396748V19562L0KM)
From: Yahoo! Chat Abuse <chat-abuse@cc.yahoo-inc.com>
Reply-To: Yahoo! Chat Abuse <chat-abuse@cc.yahoo-inc.com>
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Hello,

Thank you for contacting Yahoo! Chat Abuse.

While we don't have administrative Yahoo! "chatters" on call, you can 
take advantage of the following features we have available for you:

1. The Ignore feature:

Use this command whenever someone is saying something you'd rather not 
see. If the person is disruptive to the entire chat room, please remind 
everyone else to use the Ignore command, too.  To ignore a chatter:

Right-click a name in the chat room in the "Chatters" Box or and select 
"Ignore User".


2. The Language Filter feature:

The ability to control what language you do and do not see in the Chat 
rooms is in your control!  To strengthen or weaken your language filter,
just click the "Settings" at the top of the chat room and then select 
"Display."  Under "Word Filter" select "none", "weak", or "strong". Be 
sure to click "Apply" when done to put your new settings into effect.


3. Ignore Invitations 

If you're getting too many invitations to join a room, you can turn this
option off. Simply click on the "Preferences" button and insert a check 
in the "Ignore all invitations" box. Then click "Save." 


4. The PM Windows feature:

If private message boxes are becoming a nuisance, relief is in sight!
Click the "Settings" button, then "Messages".  There are three 
selections to choose from. After you have made your selection, be sure 
to click "Apply" to put your new settings into effect.


If you believe you have witnessed a violation of the Yahoo! Terms of 
Service while in a Yahoo! chat room, please use the blue "Report Abuse"
link located at the bottom right corner of chat rooms in Yahoo!.  Please
feel free also to report the abuse by using the online report form:

   http://add.yahoo.com/fast/help/chat/cgi_abuse

If you seriously feel as though your physical well-being is threatened 
at any time, we suggest you contact your local law enforcement agency.

Thank you again for contacting Yahoo! Chat Abuse.

Regards,



Yahoo! Customer Care

57074384

For assistance with all Yahoo! services please visit:

   http://help.yahoo.com/




Original Message Follows:
------------------------

>>REDFRMCON Case ID: 77561503

Mail-Id: 
w12.help.sp1.yahoo.com-/l/us/yahoo/edit/general-01.html-1231946749-1756

1.  What is your name and Yahoo! ID?
------------------------------------
      Name: Christian Warden

      Yahoo! ID: xn

2.  What is the email address where we can contact you?
-------------------------------------------------------
      Email Address: cwarden@xerus.org

3.  What is your date of birth? (mm/dd/yyyy)
--------------------------------------------
      Date of Birth: MM/YY/YYYY (removed from archive)

4.  What is your zip or postal code?
------------------------------------
      Zip Code: 99999 (removed from archive)

5.  What is your alternate email address on file?
-------------------------------------------------
      Alternate Email Address: 

6.  What are you writing about?
-------------------------------
      Subject: Sign in & Registration - I need my password reset

7.  Enter additional information here:
--------------------------------------
      My password is not working.  Please assist in resetting it.

Thanks,
Christian


"Information Passed In":
------------------------
"from_url" : http://help.yahoo.com/l/us/yahoo/edit/id_password/edit-13.html
------------------------

While Viewing: http://help.yahoo.com/l/us/yahoo/edit/id_password/edit-13.html

Form Name: http://help.yahoo.com/l/us/yahoo/edit/general-01.html

Yahoo ID: xn : NOT verified, authorized by CAPTCHA Yahoo id from form  
"https://amt.yahoo.com/amt/dosearch?.token=dQT50l9pkxBlm4oSA_k5QpjKnYrcq
hLC"


Other ID: 

Machine: Unknown

OS: Linux

Browser: Mozilla 1.9

REMOTE_ADDR: 98.210.220.35

REMOTE_HOST: c-98-210-220-35.hsd1.ca.comcast.net

Date Originated: Wednesday January 14, 2009 - 07:25:49

-------